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CUSTOMER CARE / DELIVERIES

SHIPPING METHODS

You may choose the shipping method you prefer between Standard and Express

 

Remember that the delivery times include working days only, and that holidays are not considered.

 

Please note the courier UPS cannot deliver to P.O. Boxes or to General Delivery/Poste Restante addresses.

TRACKING THE DELIVERY

You may track the delivery of your order by using the Tracking Number provided by the DHL courier.

 

You will find the Tracking Number for your order either in My Order or in the shipping confirmation e-mail.

 

Registered users can also check the status of their orders in My Account.

 

 

The UPS courier service delivers from Monday to Friday during office hours and you cannot pre-book delivery times. The courier will try to deliver the package for three consecutive working days, leaving a notification each time, with a DHL contact number.