Frequently Asked Questions
Thanks to a subscription to the Artburo Digital Communication, you will be among the first to be informed on the latest products and news. In addition, please click on the NEWS tab on artburo.com in order to discover the latest information on Artburo. Should you require more information, please contact our Client Services.
ARTBURO is a :
World's premier luxury customization service;
Luxury goods manufacturer established in 2014, today specializing in leather;
Architecture & Design Buro;
Alisa Kovtunova is the Founder & Creative Director.
We invite you to consult the HR section of Artburo website, where you will find our updated list of job and training offers, as well as application forms.
Due to the nature of a fine art craft and differences in leather products due to age, wear and other unforeseen factors, slight variations may occur. ARTBURO Personalization assures the quality of our work and we make it a point to quality check each piece before it comes back to you. We have made every effort to accurately display the colors of our art on our site, yet we cannot guarantee that your display will reflect them with 100% accuracy.
For starters, because this is a luxury, one-of-a-kind service where we design specifically for you there is no run of the mill “shopping cart”.
We’ll work with you until you get exactly what you want, no exceptions. Below is some more info on the nitty gritty of the order process:
1. INPUT YOUR INFORMATION
On the contact page you will find a brief form. Fill that out and one of our porters will contact you immediately to answer any and all questions and take your order
2. SHIP YOUR ITEM
A free shipping kit with everything you need to safely send your bag to us will be provided for you. All you need to do is pack and ship once received.
Upon request, our craftsmen can customize your products.
If interested, do not hesitate to contact your closest store or our Client Services, who will provide you with more information on the creation of your special order.
Everybody can navigate artburo.com without registering personal information.
However, when creating an account and ticking the "Digital Communication" box, a Artburo website member agrees to be contacted with invitations to Artburo events, information on the brand and its products or customer satisfaction surveys.
Moreover, when placing an order, Artburo collects all the data of the customer needed for the shipping and billing processes: name, addresses, email.
Artburo only provides the information needed to complete the order process, to its trusted third-party partners, namely bank institutions and shipping partners.
Artburo does not keep any credit card information.
ARTBURO prefer to use Wire Transfer for payments accept.