Search

WeLcome,

EDIT pROFILE MY ORDERS WISH LIST ADDRESS BOOK LOG OUT

RETURNS AND REFUNDS

 

RETURN PROCEDURE AND CONDITIONS

We have created a very easy return procedure in order to make your online shopping experience pleasant, even when you are not fully satisfied with your purchase.

 

You can return any item purchased on our store within 20 days from the delivery date. Here’s how: 

 

- Make sure the items are in the same condition you received them in, with all tags still attached. 

- Use the pre-printed DHL label included in your order and leave the package at a DHL drop-off location within 20 days of the delivery date: a flat Return Fee of $10.00 (plus Sales Tax on this fee, where applicable) will be automatically deducted from your refund. 

- If you prefer, you may send the return using a courier of your choice. If you ship the return package on your own, the Return Fee will not be deducted from your refund. For your security we suggest you use a trackable and insured shipping service, as we are not responsible for the delivery of the return packages.

 

Your return will be accepted within 3 working days from the delivery date at our warehouse. Refunds will be issued only for properly returned items. If your return does not meet the conditions listed, we will not be able to issue the refund and the package will be sent back to you. 

 

You may keep track of the return status through My Return or with the DHL Tracking Number you find on your copy of the pre-printed label.

 

 

RECEIVING YOUR REFUND

After our warehouse has received your return and verified that all of the conditions have been met, you will receive a confirmation e-mail.

 

Refund times depend on the payment method used when purchasing:

 

 

  • Credit or Debit Card: refund times will depend on the Card company’s policies. We assure you that the currency date for the credit will coincide with the date of the original payment, therefore you will not be charged any interest fees 
  • Payment with PayPal: The refund will be visible within 24 hours from when you receive your confirmation e-mail.