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HOW TO CONTACT ARTBURO

 

Should you require help or additional information, please contact our Client Services  where one of our dedicated advisers will be happy to assist you.

Alternatively, you may contact them at any time by email using the Contact Us form or on Twitter at @ARTBUROOFFICIAL or Instagram at @ARTBUROOFFICIAL, or WhatsApp- +7 929 954 77 06

WHAT ARE YOUR OPERATING HOURS?

OUR ADVISORS ARE HERE TO HELP YOU. THEY WILL GLADLY RESPOND TO YOUR INQUIRIES AND PROVIDE ADVICE ON YOUR PURCHASES.

 

  • Monday to Friday: 6am - 10pm PST
  • Saturday: 7am - 10pm PST
  • Sunday: 8am - 9pm PST
SHIPPING

Standard Shipping

Delivery in 5-8 working days

FREE

 

 

Express Shipping

Delivery in 2-4 working days

FREE

 

 

Indicated transit times are approximate

Delivery times begin one business day after the order is placed. 

HOW TO STAY INFORMED ABOUT ARTBURO NEWS?

Thanks to a subscription to the Artburo Digital Communication, you will be among the first to be informed on the latest products and news.

In addition, please click on the NEWS tab on artburo.com in order to discover the latest information on Artburo.

 

Should you require more information, please contact our Client Services.

I CANNOT ACCESS THE SITE

 

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> Windows:

- Internet Explorer 8.0 or later

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- Google Chrome 26.0 or later

 

> Mac OS:

- Safari 5.1 or later

- Mozilla Firefox 21 or later

- Google Chrome 27 or later

- IOS 5 and later

- Android 4.1 and later

HOW TO APPLY FOR A JOB AT ARTBURO ?

 

We invite you to consult the HR section of Artburo website, where you will find our updated list of job and training offers, as well as application forms.

WILL I RECEIVE THE SAME PRODUCT THAT I SEE IN THE PHOTO?

Due to the nature of a fine art craft and differences in leather products due to age, wear and other unforeseen factors, slight variations may occur. ARTBURO Personalization assures the quality of our work and we make it a point to quality check each piece before it comes back to you.

We have made every effort to accurately display the colors of our art on our site, yet we cannot guarantee that your display will reflect them with 100% accuracy.

HOW DO I PLACE MY ORDER?

For starters, because this is a luxury, one-of-a-kind service where we design specifically for you there is no run of the mill “shopping cart . ” We’ll work with you until you get exactly what you want, no exceptions. Below is some more info on the nitty gritty of the order process

 

1. INPUT YOUR INFORMATION

On the contact page you will find a brief form. Fill that out and one of our porters will contact you immediately to answer any and all questions and take your order

 

2. SHIP YOUR ITEM

A free shipping kit with everything you need to safely send your bag to us will be provided for you. All you need to do is pack and ship once received.

HOW TO PLACE A SPECIAL ORDER?

Upon request, our craftsmen can customize your products.

 

If interested, do not hesitate to contact your closest store or our Client Services, who will provide you with more information on the creation of your special order.

WHAT IS THE ARTBURO SECURITY POLICY?

Everybody can navigate artburo.com without registering personal information.

However, when creating an account and ticking the "Digital Communication" box, a Artburo website member agrees to be contacted with invitations to Artburo events, information on the brand and its products or customer satisfaction surveys.

Moreover, when placing an order, Artburo collects all the data of the customer needed for the shipping and billing processes: name, addresses, email.

Artburo only provides the information needed to complete the order process, to its trusted third-party partners, namely bank institutions and shipping partners.

 

Artburo does not keep any credit card information.

What is ARTBURO?

ARTBURO is a :

World's premier luxury customization service;

Luxury goods manufacturer established in 2014, today specializing in leather;

Online gallery;  

Alisa Kovtunova is the Creative Director.

 

CLIENT SERVICES

Phone: +7 968 408 95 54

EMAIL US

info@artburo.com

INTERACT WITH US

The Official Twitter page for ARTBURO Client Services and personalized advice

@https://twitter.com/artburoofficial