ARTBURO

A pre-order is the reservation of an item that is not yet available for sale, but will be soon. An estimated delivery date is indicated for each pre-order item within the product page.

– Mixed order consisting of currently available and pre-order items: the products will be dispatched at two different times, but you will be charged only once for the shipping fees

– Order consisting of pre-order items with different delivery dates: the products will be shipped together on the latest estimated delivery date.

In any case, you will receive a confirmation e-mail as soon as the package is shipped. The purchase of pre-order items can be made with Credit Card only.

To browse our catalogue, select one of the options from the list of categories.

Click on the photo of the product you are interested in to see it in more detail.

Product Page

DETAILS OF THE PRODUCT

On each product page, you will find all available sizes and colors, a description and the composition of the item.

You can enlarge the image for a closer look by using the zoom function.

ADDING PRODUCTS TO YOUR SHOPPING BAG

To add a product to your Shopping Bag select the size and color, then click on ADD TO SHOPPING BAG. If only one size and/or color is available, it is not necessary to select them to complete your purchase.

You can decide to proceed directly to checkout, or to continue browsing our site.

Shopping Bag

THE SHOPPING BAG

On the first page of the Shopping Bag you can find the shipping method and the payment method details.

The total amount of the order that you see on the first page of the Shopping Bag will be the exact amount for which you will be charged. Sales Tax will be applied to orders according to the State of the shipping address: please see the Payments and Refunds section for more details.

Once you are ready to place the order, go to the next page to proceed with the purchase.

COMPLETING YOUR ORDER

To complete your order, you must enter your delivery details in the Shipping Page and insert your Credit or Debit Card information (if you have chosen this method of payment) in the Payment Page.

All details of your order can be reviewed in the Order Confirmation Page. Please remember that, once an order is completed, it cannot be modified in any way.

CUSTOMER CARE / PAYMENTS

PAYMENT BY CREDIT CARD

You can choose to pay with Credit Card or Debit Card on the first page of your Shopping Bag.

We accept: Visa, MasterCard and American Express. Before paying with Visa ELECTRON you must obtain authorisation by the issuer for online purchase.

If you choose to pay with a pre-paid Card, remember to keep it and not throw it away after making your purchase, as you may need it in the case of refund.

We guarantee the highest security level for every purchase. Payment and delivery data are collected through the most technologically advanced codification systems (SSL) and our store uses a VeriSign secure server and an ATW certificate to ensure maximum protection.

PAYMENT WITH PAYPAL

You may select PayPal as a payment method on the first page of your Shopping Bag.

By clicking on CONCLUDE YOUR ORDER, after having confirmed the details of your purchase, you will be taken to the PayPal login page where you can enter your account and conclude your payment.

If you do not have a PayPal account yet, you can create one from the PayPal login page, before concluding your order.

CUSTOMER CARE / DELIVERIES

SHIPPING METHODS

You may choose the shipping method you prefer between Standard and Express.

Remember that the delivery times include working days only, and that holidays are not considered.

Please note the courier UPS cannot deliver to P.O. Boxes or to General Delivery/Poste Restante addresses.

TRACKING THE DELIVERY

You may track the delivery of your order by using the Tracking Number provided by the DHL courier.

You will find the Tracking Number for your order either in My Order or in the shipping confirmation e-mail.

Registered users can also check the status of their orders in My Account.

The UPS courier service delivers from Monday to Friday during office hours and you cannot pre-book delivery times. The courier will try to deliver the package for three consecutive working days, leaving a notification each time, with a DHL contact number.

RETURNS AND REFUNDS

RETURN PROCEDURE AND CONDITIONS

We have created a very easy return procedure in order to make your online shopping experience pleasant, even when you are not fully satisfied with your purchase.

You can return any item purchased on our store within 20 days from the delivery date. Here’s how:

– Make sure the items are in the same condition you received them in, with all tags still attached.

– Use the pre-printed DHL label included in your order and leave the package at a DHL drop-off location within 20 days of the delivery date: a flat Return Fee of $10.00 (plus Sales Tax on this fee, where applicable) will be automatically deducted from your refund.

– If you prefer, you may send the return using a courier of your choice. If you ship the return package on your own, the Return Fee will not be deducted from your refund. For your security we suggest you use a trackable and insured shipping service, as we are not responsible for the delivery of the return packages.

Your return will be accepted within 3 working days from the delivery date at our warehouse. Refunds will be issued only for properly returned items. If your return does not meet the conditions listed, we will not be able to issue the refund and the package will be sent back to you.

You may keep track of the return status through My Return or with the DHL Tracking Number you find on your copy of the pre-printed label.

RECEIVING YOUR REFUND

After our warehouse has received your return and verified that all of the conditions have been met, you will receive a confirmation e-mail.

Refund times depend on the payment method used when purchasing:

Credit or Debit Card: refund times will depend on the Card company’s policies. We assure you that the currency date for the credit will coincide with the date of the original payment, therefore you will not be charged any interest fees
Payment with PayPal: The refund will be visible within 24 hours from when you receive your confirmation e-mail.

PRODUCT CARE

Our products are made of the highest quality and craftsmanship, hence we provide care information to maintain your Artburo product on all our product pages.

Maintenance recommendations are also available for your personal pieces in your purchase history section in your Artburo account.

OUR ADVISORS ARE HERE TO HELP YOU. THEY WILL GLADLY RESPOND TO YOUR INQUIRIES AND PROVIDE ADVICE ON YOUR PURCHASES.

SHIPPING

FAQ

Thanks to a subscription to the Artburo Digital Communication, you will be among the first to be informed on the latest products and news.

In addition, please click on the NEWS tab on artburo.com in order to discover the latest information on Artburo.

We invite you to consult the HR section of Artburo website, where you will find our updated list of job and training offers, as well as application forms.

Due to the nature of a fine art craft and differences in leather products due to age, wear and other unforeseen factors, slight variations may occur. ARTBURO Personalization assures the quality of our work and we make it a point to quality check each piece before it comes back to you.

We have made every effort to accurately display the colors of our art on our site, yet we cannot guarantee that your display will reflect them with 100% accuracy.

For starters, because this is a luxury, one-of-a-kind service where we design specifically for you there is no run of the mill “shopping cart . ” We’ll work with you until you get exactly what you want, no exceptions. Below is some more info on the nitty gritty of the order process

On the contact page you will find a brief form. Fill that out and one of our porters will contact you immediately to answer any and all questions and take your order

A free shipping kit with everything you need to safely send your bag to us will be provided for you. All you need to do is pack and ship once received.

If interested, do not hesitate to contact your closest store or our Client Services, who will provide you with more information on the creation of your special order.

However, when creating an account and ticking the “Digital Communication” box, a Artburo website member agrees to be contacted with invitations to Artburo events, information on the brand and its products or customer satisfaction surveys.

Moreover, when placing an order, Artburo collects all the data of the customer needed for the shipping and billing processes: name, addresses, email.

Artburo only provides the information needed to complete the order process, to its trusted third-party partners, namely bank institutions and shipping partners.

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Customer Care at ARTBURO: Custom Hermes Pre-Orders & Secure Shopping

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